AC broke on July 3rd and called on the morning of July 5th... They said someone would be out that day. NO SHOW. Showed up the next day and then told that I'd need an electrician who said I needed the AC company back. American Home Shield used Eagle Air in Plainfield. The contractors were polite and seemed knowledgeable. I was told that they "had to" get the electrician out BEFORE they could diagnose it as a compressor problem. I asked "multiple times" how old the unit was. I told them I might just want to get a new one BUT they told me that with just a $75 fee I should let American Home Shield take care of it.
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After the 3rd service visit (trying to resolve the SAME problem) I was told that YES it was the compressor... I complained about the heat and offered $125 for "fans"... On the 10th I got a call telling me the part would arrive on the 17th BUT the lady sounded encouraging and said it might be earlier. A heatwave hit and it's 88 degrees in the house. The AC company called and they want to come on FRIDAY, the 19th, two days later than I was told... Then I got a call saying I had to write a check for $610.00. I said, "NOBODY told me." I was told by the guys that all I had to pay was the $75.00. They said, "Read your contract." I did read it and it's VAGUE. Then the AC company said they'll cancel the appointment.
The heat index in the Chicago area is over 100 degrees. It felt like extortion so I did some research and learned that YES I should have gotten "something" showing my cost and I never did. At no time did anyone from American Home Shield or Eagle Air, their contractor, tell me prior to the 16th that I'd have to pay $610.00 for a compressor for a 15-year-old AC. Then I learned that my unit was "borderline" from needing 100% replacement. The part took a LONG time to be delivered due to the age of the AC and then Tony from Eagle Air said that he's had lots of other complaints about "communications" from American Home Shield and costs. So either Tony is lying to me or American Home Shield.
Something is "not kosher" so I made a website and I'm going to ask for investigations. No person should have to endure 2 weeks of excessive heat and be abused by American Home Shield customer service reps. Luckily I saved their voicemails and made screen shots of how long I had to wait just to get someone to help me. I'm still waiting for the help. Out of desperation I even posted the problem on Al Gore's Facebook - Asking him to fix my Warming problem.
